Management Studies

Year of study



Fall (Term 1 & 2)

Inholland Faculty

 Faculty of Business, Finance & Law

Course Title

Management Studies

Course code

to be announced

Inholland location

Haarlem; Rotterdam


first cycle

Number of ECTS


Language of instruction


Course content

1. OE301Z: Operations Management (6 ECTS)

2. OE302: Corporate Responsibility (5 ECTS)

3. OE303: Information Management (5 ECTS)

4. OE305: Quality Assurance Business Product (5 ECTS)

5. OE32B: Introduction to European and international commercial law (5 ECTS)

6. OE710: Research Skills: Optimization of services (4 ECTS)


Contact Haarlem: Marco Mosselman

Contact Rotterdam: Irina Rasseino,

Learning outcomes

1. OE301Z: Operations Management (6 ECTS)

In Quality Management (OE301A) and QHSE management (OE301B) the student learns how to measure and improve the performance of organizations, people and processes. To do this, organizations use techniques and systems which are based on the PDCA cycle. In many cases it is a good idea for the organization to set up and maintain a certified quality system.

As well as Quality Assurance, organizations have to deal with (statutory) requirements in the field of Working Conditions and the Environment. Management (continuous improvement) of these has much in common with quality management: risk avoidance and process management play a key role.


2. OE302: Corporate Responsibility (5 ECTS)

In this module you learn to put the theory around ethics and corporate responsibility into practice by carrying out an analysis of an existing organization and making related proposals for improvement. Students do a project which relates to a company of their choice. Foreign students will be offered an alternative organization in the form of a case study.


3. OE303: Information Management (5 ECTS)

The student learns how ICT can be applied in organizations. The main focus is to obtain insights

into how data is recorded in organizations and converted into information for management.


4. OE305: Quality Assurance Business Product (5 ECTS)

In the business product the student analyses for an existing organization (case study), using the

EFQM (INK) model, the level of performance which must be delivered from the perspective of different stakeholders and to what extent the organization has already made this performance measurable in performance indicators. A proposal is made for the creation of a scorecard. The key (legal) risks for the factors Quality (clients), Health & Safety (employees) and the Environment (social) are identified and improvement and management measures are proposed. A recommendation is also made with regard to the desirability of certifying the various components and possible incorporation into a QSHE assurance system.


5. OE32B: Introduction to European and international commercial law (5 ECTS)

The law of the European Union is growing in importance very rapidly. Since the conclusion of the Maastricht Treaty all the nationals of the 27 member states are European citizens.They are no longer solely subject to their own national law systems, but their daily lives are more and more affected by all types of legislation produced by and all kinds of decisions made by the European Union.Therefore a course on European Law must certainly be part of any form of higher education.This course aims to give the student a basic knowledge of European Law by exploring the functioning of the unique creature that is the EU, the impact of its laws on states, citizens and companies.

This course does not only focus on the legal aspects of European law but also on the the legal aspects of doing business internationally. International business contracts are of vital importance for international business. International transactions differ fundamentally from domestic transactions. The law in this context is difficult to grasp and its sources are diverse.

Points to be covered:

  • dealing with international agreements and the drafting;
  • formation and interpretation of international contracts;
  • international treaty rules, remedies, legal aspects with regard to financial arrangements.


6. OE710: Research Skills: Optimization of services (4 ECTS)

This course supports service optimization and has three subthemes:

a. Mapping (profiling, segmenting) relevant internal and external groups (employees,

management, clients, suppliers, competitors)

b. Analyzing use of and satisfaction with policymaking, processes, systems, products and services

c. Service improvement and development relevant to needs and requirements of internal and external groups

Mode of delivery, planned activities and teaching methods

Seminars, Guest lectures. Workshops, Intervision Learning and Practicals

Prerequisites and co-requisites (if applicable)


Recommended or required reading and/or other learning resources/tools

To be announced

Assessment methods and criteria

Written exams and papers