We are committed.
Here at Inholland we are service focused, we take responsibility and we respect each other's differences. Our campuses are small, so lecturers and students know each other by name. You immediately feel at home and sense the personal atmosphere. We can offer students a personal learning environment in which they feel safe. At Inholland you're not just a number. We call this personal and accessible.
By personal and accessible, we mean:
To us, personal and accessible means investing in our long-term relationships, which is why we take a fast and service-oriented approach in responding to the needs of students, staff and external contacts. We try to fulfil all requests by students or external partners. Anybody who gets stuck in a problem or a complicated situation can ask for, and count on, assistance. People take responsibility by acting in concert instead of stewing over things all alone, which requires a solution-oriented approach and a large amount of creativity. Incidentally, this is also the attitude we demand from our students.
Being personal and accessible also means that students and lecturers know each other, and respect each other's differences in background, ambitions, interests, learning styles and abilities. Our lecturers take into account the personality or circumstances of groups of students or colleagues, giving every individual the opportunity to excel. This of course includes attention to students who require specific forms of support due to a functional disability or other circumstance.
We also ensure that a team has the expertise that is needed to deal with any issues that may arise. If matters become too complex, support is available from experts within and external to the university.
Finally, a personal and accessible approach means being able to (respectfully) address each other regarding our conduct. We no longer accept the behaviour of people who step back from their responsibilities or the common purpose, or who undermine agreements. We acknowledge that we don't always do everything perfectly, but you can't make an omelette without breaking eggs. We must face up to our mistakes, both individually and as a team, and evaluate what went wrong. If necessary, we will make changes to avoid the same thing happening again. This will result in a quality culture with an emphasis on self-improvement and learning from our experiences.